Camping-car Capucine de Emanuela

The rental experience was great,  Reception was a little hurried however efficient and polite, Emmanuela went the extra mile to assist.  The return was also great.

The vehicle was a little older than we saw from the vehilce picture and the interior needed a little TLC and perhaps a finer cleaning comb.

This was our first RV rental and did it with friends.  Initially was a little daunting however overall it was a great experience and would recommend this van again.

The owner was very friendly and helpful. When we brought VAN back he drove us to the train station. Also when VAN keys stopped working he brought us new keys in less than 2 hours.

Unfortunately that is the only good thing about the service. Camper is in a very bad condition: 

The window in the bathroom and in the living room does not work ( it cannot be opened. On the stove, only one of the three burners is working. The refrigerator cannot be locked ( secured) during the drive, so it keeps opening and everything falls out. The ignition key stopped working after one day because the battery was dead, the driver's phone charger doesn't work, so we couldn't charge the phones while driving. We had to pay an etra 30 EUROS for bed linen and towels and we still didn't have anything to cover ourself with. When we took the camper, the water tank was nor refilled, all the dishes were dirty and one of the gas bottles was half empty. We also didn't have a broom to clean the camper and no jack for the spare wheel.

***Owner's reply***

Hello, unfortunately during the summer camping cars are constantly on the road and if the previous traveler damages a window, I cannot repair it straight away. As for the key, I cannot foresee that the battery will drain while you are traveling but I try to solve it as quickly as possible by reaching you and fixing the problem. As for the spare wheel and the jack, all camping cars have everything needed for an emergency in the garage.

Complessivamente é un camper che soddisfa le aspettative. Il proprietario é gentile e disponibile durante il viaggio per risolvere qualsiasi problema si possa verificare. Come prima esperienza è andata bene , il divertimento è assicurato. Grazie

It was great! The owner and her father are super nice. 

Tot perfecte. L'autocaravana és una passada. Súper nova, còmode i pràctica. És molt gran però fàcil de conduir. L'Emanuela i el seu pare han estat comunicatius i ens han ajudat amb el que ha calgut.

Si hagués de dir coses a millorar: la nevera no refreda gaire (alerta si compreu productes que han d'estar amb molt fred per conservar-se bé) i el punt de trobada és a les afores de Palerm i cal agafar un tren (30 min) per arribar-hi.

Zu aller erst stande der Camper an einer ganz anderen Stelle als in der Anzeige angegeben. Das Geschirr war komplett dreckig und der Kühlschrank hat nur mit Strom funktioniert auf dem Campingplatz. Genauso funktioniert die Klimaanlage nur mit 400V Strom vom Campingplatz. Beim fahren ist es sehr heiß. Bettdecken haben gefehlt. Alles im allem stimmt das Preis/Leistungsverhältnis nicht. Über 700€ für 4 Tage in dem Zustand nie wieder. 

Rückmeldung des Vermieters:

Wir haben den Treffpunkt privat per SMS ausgemacht. Was die Klimaanlage in allen Wohnmobilen betrifft, so funktioniert sie nur, wenn sie an den Strom angeschlossen ist. Was das Bettzeug betrifft, so sind wir nicht verpflichtet, es Ihnen zur Verfügung zu stellen, Sie müssen es also von zu Hause mitbringen.

Très bien passé, propriétaire arrangeante, elle est venue nous chercher directement à l'aéroport. 

Pulizia superficiale del camper prima della partenza.

Abbiamo riscontrato dei problemi al frigo a causa del mancato controllo della bombola da parte della proprietaria e per questo abbiamo dovuto cambiarla noi il giorno della partenza. La porta d'ingresso della zanzariera non si chiudeva. La puzza del bagno invadeva regolabile il veicolo.

** risposta proprietario **

Il frigo era stato acceso personalmente da me durante la consegna del mezzo ed è perfettamente funzionante. Avevo spiegato però che, nel caso fosse finita la prima bombola, avrebbero dovuto sostituirla con quella di ricambio da me fornita. Il camper era stato igienizzato e sanificato prima della partenza, ma chi conosce questi mezzi sa perfettamente che con il caldo estivo purtroppo il bagno tende ad emanare cattivi odori, proprio per questo si dovrebbe lavare tutti i giorni e, come avevo spiegato, si dovrebbe utilizzare anche l’acqua kem. 
  

Prima esperienza in camper, ci siamo trovati benissimo. Comodissimo per 4 persone.(2+2)   
Esperienza da ripere, sicuramente.

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Хороший , большой автомобиль. Отличные хозяева. 

На вулкане не работало отопление

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Bel camper. Ottimi proprietari

Non c'era riscaldamento quando eravamo sull'Etna

Super, navette avec l'aéroport. Très sympa et rend service. Idéal avec les enfants.

Aucun problème à signaler. 
le camping car est comme dans la description, on peut même demander des draps en bonus (en rajoutant un petit plus 💶)

Sehr gut. Emanuela ist einen nette und freundliche Person

Prima esperienza in camper fantastica! Emanuela é stata sempre disponibile ed il camper che ci ha noleggiato una vera bomba! Pulito,  comodissimo, tutto perfettamente funzionante. Non potevamo chiedere di meglio per scoprire questa isola meravigliosa

I rent on December, warmer not work normally, was cold. All other was ok.

Ottimo camper qualità prezzo e proprietaria disponibile per qualsiasi cosa e problema 

Tutto perfetto, viaggio meraviglioso alla scoperta della Sicilia, da Trapani all'Etna.

Very good camper having everything you need to enjoy your trip, including a BBQ and a TV with DVD. Very well equipped.

Emanuela is very nice and helpful in case of necessity.

Better camper than previous experience.