Fourgon aménagé de Monica

DON'T RENT HUGO'S VAN!

Let's start saying that Hugo (the owner of the van), 5 days before our arrival, told me that one of the windows was broken and we couldn't use it. Not a big problem, even if in some hot days it could have been useful.

Ok, we arrive in Santander and when Hugo left us the van (with some problem of communication, because he doesn't speak english and I don't speak spanish) he forgot his wallet and his keys onboard, so in following days we kept in touch to organize and giving him back his stuffs.

Me and my girlfriend spent the first 2 days of our holiday in Basque region, so we couldn't meet Hugo.

The day after, we moved toward Cantabria to meet Hugo and there we had the worst news possible: we didn't have hot water!!!

I wrote to Hugo and he told me to use gas to heat the water. I had already try it, but I thought "maybe it takes more time to heat the water" . So we had to stay in a camping but in Noja, not in Somo (where we planned to meet Hugo) because there all the campings were full. We stayed in that camping more than 36 hours with gas opened and electricity connected, but guess what?!? NO HOT WATER

I wrote to Hugo and he told me "que raro lo siento" ("it's weird, I'm sorry"). We had more of one week of holiday in front of us but we didn't have hot water and in that period in North of Spain the temperature were pretty cold, so all our plans were ruined and we had to plan a different holiday, because we decided not to stay in campings at all. Hugo didn't write me anything after that message, even if he knew that the following days we would have been in Somo and we still had his keys and wallet.

Hugo wrote me 4 days later, asking which was our departure hour on saturday (but we rent the van till sunday), so I decided to complain about the lack of hot water. I told him that we had to change completely our holiday and if he could give us some money back at least to cover the campings' cost, because if we know that before, we would have rent a so much smaller van to stay every single night in a camping, paying half of the sum we spent for his van. His answer was to contact Yescapa if I had complaints. He also told me that he show me all stuff when he left me the van, but he showed me how they work, not if they were actually working.

When we return the van, at the end of our trip, I asked again to Hugo how the handle of hot water should stay to heat the water (even if I have tried all the possible combinations between gas, electricity and different handle positions, but it never worked) and he told me that it was in correct position.

We still were at Santander airport, waiting for our flight back, when I get the last message from Hugo: "el agua caliente funciona bien" ("hot water works fine"). It sounded like a joke.

We felt sad and scammed, I don't wish it upon anybody else.

(everything I wrote is supported by Whatsapp chats)

Excelente experiencia!

Nos encantó viajar con la furgo de sobao, todo coincide con el anuncio, y el trato con Hugo ha sido excelente. Sin dudas repetiría!

Genial! La furgo esta muy bien y se llevaba muy bien :) 

La experiencia muy buena. Los propietarios encantadores, y pendientes de las necesidades que tuviéramos. Recomendable y para repetir!

El alquiler ha estado muy bien . Muy bien con el propietario y en cuanto pueda repetiré , porque dos dias me han sabido a poco