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Liz was very friendly and helpful, she answered all questions quickly and made suggestions we hadn't thought off! She had the van serviced in advance of our hire and was very diligent with all the paperwork. The van is in excellent condition and is exactly as pictured. We had a great trip to the east coast with our two young kids and were grateful of the drive away awning and emergency toilet Liz supplied which was a bonus! We would hire Liz's van again without any hesitation!